Everything You Want To Know - Our FAQs

Are your products authentic?

Our suppliers are sourcing directly from the brands themselves or through official distributors. All our products are 100% authentic and come with original tags.

Please read our Comittment To Authenticy.

How do I place an order?

1. Select a category like Shoes or Handbags to explore.

2. Once you have done so, choose your size under the dropdown menu of an item and click “Add to Cart”. You will see a number appear next to the shopping bag icon indicating the number of items you have in your cart.

3. When you are ready to check out, click on the bag icon and you will be taken to a page with a summary of the items you wish to purchase. 

4. Click on “Proceed to checkout”

5. Enter your details and address and click “Pay now”.

How do I return an item?

Go to our Returns Centre here and fill in the required information.

If you encounter any problems, please contact our concierge service at customercare@diversitique.com

How long does it take to process my refund?

Please note that refunds may take up to 7 working days to process due to varying processing times between payment providers. To ensure your refund is as quick as possible, please see our Returns Policy

Are you charging any custom fees?

Diversitique is not charging any customs fees. If customs charge any fees when importing your order, your shipping provider will automatically invoice you directly. So it would be DHL, UPS or FedEx who would charge you upon delivery and due import taxes.

What payment methods do you accept?

You may pay for your order using Paypal for now. We are preparing new payment providers such as Google Pay, Apple Pay, Klarna, Visa, Mastercard, American Express and Afterpay.

Which countries do you ship to?

We currently take orders from countries within the European Union, Australia, United States of America, United Kingdom, Canada, Japan, New Zealand, Singapore, South Korea, Hong Kong, China, Indonesia, Philippines, Macau, Taiwan, Thailand, Saudi Arabia, United Arab Emirates, Qatar, Mexico, Argentina, Colombia and Peru.

We are expanding rapidly and will add other countries as we grow. Please subscribe to our newsletter if you would like to receive updates.

How long does delivery take and how can I track my item?

Delivery is expected to be within 5-7 business days.

Please note, shipping times are based on the time from collection and are intended to be indicative only. Diversitique cannot bear responsibility for circumstances beyond its control such as delays in clearing customs, payment approval and other such matters.

For information on how to track your purchase, please see our Orders and Shipping page.

How much does shipping cost?

We offer free shipping worldwide on all orders.

Do I need an account to place an order?

No, you may place an order as a guest.

However, we highly recommend that you sign up for an account so you can track and review purchases from your account. You can also save your address and personal details which will allow for a smoother shopping experience next time.

I’ve forgotten my password - what should I do?

On the "Log In" page, click on the “Forgot password” link and we will email you instructions to reset your password. 

Is my package insured?

Yes we insure every package while in transit to our customers.

What If I do not pick up my order?

With FedEx, UPS, and DHL the courier will try 2-3 times to deliver or take the products to a collection point where the recipient can pick up the order. All couriers, in case of non-delivery, leave a notice for the recipient with instructions on how to proceed to collect the package. In case an order is not picked up, the item is returned to us and we deduct 45€ from the refund.

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